MSP Muay Thai Gym respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, contact us, book a class, become a member, or participate in our services.

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1. Who We Are

MSP Muay Thai Gym provides Muay Thai, Thai kickboxing, self-defence, kids’ classes, private training, fitness training, and related services.

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Location: 5/51 York Road, Jamisontown NSW 2750
Phone: +61 451 925 161
Email: mspmuaythai@gmail.com

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2. Personal Information We Collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Address

• Date of birth

• Emergency contact details

• Membership details

• Booking history

• Payment and billing information

• Enquiry details

• Health, injury, fitness, or medical information relevant to safe participation

• Parent or guardian details for children’s classes

• Photos or videos taken during classes, events, or gym activities

• Website usage data, device information, IP address, browser type, pages visited, and referral sources
   

We only collect information that is reasonably necessary for our business, services, safety, communication, bookings, payments, and legal obligations.

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3. How We Collect Information

We may collect personal information when you:

• Submit a contact form

• Call, email, message, or speak with us

• Book a class or personal training session

• Sign up for a membership

• Use the GymMaster member portal

• Attend a class, event, or training session

• Subscribe to updates or promotions

• Interact with us on Facebook, Instagram, or other social media platforms

• Browse or use our website
   

Some information may also be collected through third-party platforms used on our website, including GymMaster, Wix, Google Analytics, Google Tag Manager, Meta/Facebook Pixel, Google Maps, payment processors, and social media integrations.
 

4. Health and Sensitive Information

Because our services involve physical training, we may collect health or fitness-related information, such as injuries, medical conditions, emergency contact details, or training limitations.

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We collect this information only where it is relevant to your safety, our duty of care, or your participation in training. By providing this information, you consent to us using it for these purposes.

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5. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Manage class bookings and memberships

• Provide gym services and training

• Process payments

• Contact you about bookings, schedule changes, memberships, or gym updates

• Assess your suitability for certain classes or training activities

• Support safety, emergency response, and injury prevention

• Improve our website, services, and customer experience

• Send marketing updates, promotions, or community news where permitted

• Manage social media, reviews, and website content

• Meet legal, insurance, accounting, and administrative obligations

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6. Marketing Communications

We may send you emails, SMS messages, or other communications about classes, events, promotions, membership updates, or gym news.

You can opt out of marketing communications at any time by using the unsubscribe option where available or by contacting us directly.

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We may still send important service-related messages, such as booking confirmations, membership notices, payment reminders, or safety updates.

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7. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:

• GymMaster for bookings, memberships, payments, and member portal access

• Wix for website hosting and website functionality

• Payment processors

• Email, SMS, and communication providers

• Google Analytics, Google Tag Manager, and other analytics tools

• Meta/Facebook and Instagram for advertising or social integrations

• Professional advisers, such as accountants, insurers, IT providers, or legal advisers

• Government, regulatory, law enforcement, or emergency services where required or permitted by law
   

We do not sell your personal information.
 

8. Payments

Payments may be processed through GymMaster or other third-party payment providers. We do not intentionally store full credit card details directly on our website.
 

Payment providers may collect and process payment information in accordance with their own terms and privacy policies.
 

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website performance, remember preferences, understand website traffic, measure marketing performance, and support advertising.

Tools such as Wix, Google Analytics, Google Tag Manager, and Meta/Facebook Pixel may collect information about your use of the website.
 

You can adjust your browser settings to block or delete cookies, but some parts of the website may not work properly if cookies are disabled.
 

10. Photos, Videos and Media

We may take photos or videos during classes, events, training sessions, or gym activities for use on our website, social media, advertising, or promotional materials.
 

If you do not want to appear in photos or videos, please tell us before participating. For children, a parent or guardian may request that the child not be included in promotional images or videos.
 

11. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored in digital systems, booking platforms, email systems, website platforms, and secure administrative records.

No website, online platform, or electronic storage method is completely secure. However, we aim to use reasonable safeguards and work with reputable service providers.
 

12. Overseas Disclosure

Some third-party providers we use, such as website hosting, analytics, booking, payment, email, and social media platforms, may store or process information outside Australia.
 

By using our website or services, you understand that your information may be handled by these providers in accordance with their own privacy and security practices.
 

13. Accessing or Correcting Your Information

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete, or out of date.
 

To make a request, contact us using the details below. We may need to verify your identity before providing access or making changes.
 

14. Keeping Information

We keep personal information for as long as needed for the purpose it was collected, including to provide services, manage memberships, meet legal obligations, resolve disputes, maintain business records, and comply with insurance or accounting requirements.
 

When information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it.
 

15. Children’s Privacy

For kids’ classes and minors, we may collect information about the child and their parent or guardian, including contact details, emergency contacts, medical notes, and attendance information.
 

Parents or guardians should ensure all information provided is accurate and up to date.
 

16. Links to Other Websites

Our website may contain links to third-party websites or embedded tools, including GymMaster, Google Maps, Facebook, Instagram, and payment platforms.
 

We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information.
 

17. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first so we can review and respond to your concern.

We will aim to respond within a reasonable time.
 

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
 

19. Contact Us

For privacy questions, access requests, correction requests, or complaints, please contact:

MSP Muay Thai Gym
5/51 York Road, Jamisontown NSW 2750
Phone: +61 451 925 161
Email: mspmuaythai@gmail.com